Terms of service
1. General provisions
These general terms and conditions of sale (hereinafter "Terms"), together with the privacy policy of One Kendama SARL, govern the use of the website www.onekendama.com (online store) and the contractual relationship between the customer ("You") and One Kendama SARL for all orders placed through the online store. With each order, the customer expressly accepts these Terms and the privacy policy as an integral part of the contract.
These Terms apply to the exclusion of all other conditions for all deliveries, services, and provisions of One Kendama SARL. Any contrary or divergent conditions proposed by the customer are not recognized, unless expressly accepted in writing by One Kendama SARL. One Kendama SARL reserves the right to modify these Terms at any time.
The offer and delivery via the online store are addressed exclusively to customers whose residence or registered office is located in countries served by One Kendama SARL.
One Kendama SARL processes personal data in accordance with the applicable Swiss data protection legislation (FADP). Data is only transmitted to third parties to the extent necessary for the performance of the contract or where required by law, in accordance with the privacy policy.
2. Products and prices
One Kendama SARL operates an online store at www.onekendama.com offering products of the One Kendama brand. One Kendama SARL reserves the right to modify the range of products offered at any time.
All prices displayed on the online store are shown in currencies that vary according to the customer's location, excluding value added tax (VAT), unless otherwise stated. Any taxes, customs duties, or import-related fees are the customer's responsibility and are collected by the competent authorities upon delivery.
Applicable prices are those in effect at the time of the order, excluding shipping costs which are indicated separately. One Kendama SARL reserves the right to modify its prices at any time.
Any discounts displayed are rounded and calculated on the basis of the unit sale price.
2.1 Natural variations of the product
One Kendama products are made from natural wood. As such, variations in color, grain, texture, or finish may appear from one item to another.
The visuals presented on the website are provided for illustrative purposes only and are not contractually binding.
Minor aesthetic imperfections or irregularities related to the natural material do not constitute a defect and cannot, under any circumstances, justify refusal of the item, a complaint, or a refund request.
2.2 Origin and design of the products
Most One Kendama products are designed in Switzerland and manufactured in China according to strict quality standards defined by One Kendama SARL. The customer acknowledges and accepts these manufacturing and design conditions, including minor variations in dimensions, colors, or finishes resulting from the natural material or the production process. These variations do not constitute a defect and cannot give rise to a refund, exchange, or return.
3. Order and conclusion of the contract
Once the order has been validated by the customer via the "Order" button (or any equivalent wording) and after acceptance of these Terms and the privacy policy, an order confirmation is automatically sent by email. This confirmation does not constitute a guarantee of product availability.
Offers featured on the online store are without obligation. The contract is concluded only upon sending of the shipping confirmation or, at the latest, upon delivery of the goods.
One Kendama SARL reserves the right to cancel an order in the event of unavailability of products, an obvious pricing error, or non-receipt of payment.
4. Payment methods and conditions
Payment can be made by credit card or via the payment providers offered on the online store. One Kendama SARL reserves the right to restrict certain payment methods.
Products remain the property of One Kendama SARL until the price has been paid in full.
4.1 Payment disputes
In the event of a direct dispute with a payment provider (chargeback, unjustified claim) without having first contacted One Kendama SARL, the company reserves the right to suspend current and future orders for the customer concerned until the dispute is resolved. Complaints must be sent directly to One Kendama SARL by email or phone in order to find an amicable solution before any action is taken with the payment provider.
5. Delivery and shipping costs
Orders are shipped within an indicative period of 1 to 5 business days after receipt of payment, unless otherwise stated. Delivery times are given for information purposes only and do not constitute a contractual commitment.
5.1 Transfer of risk and proof of delivery
Risks related to the products are transferred to the customer at the time of actual receipt of the goods by the customer or by any person designated by the customer.
Delivery is deemed to have taken place when the carrier confirms that the parcel was handed over at the address indicated when the order was placed. In the event of a dispute, the customer agrees to cooperate in good faith with any verification required by the carrier. Any evidence to the contrary provided by the customer will be taken into account in accordance with applicable legal provisions.
In the event of a reported non-receipt or theft after delivery has been confirmed by the carrier, the customer agrees to provide any information or document useful for opening an investigation with the carrier. In the absence of cooperation, One Kendama SARL reserves the right to refuse any compensation.
5.1 Delivery delays
Delays attributable to the carrier, customs authorities, exceptional circumstances (peak periods, public holidays, force majeure), or circumstances beyond the control of One Kendama SARL do not constitute a valid reason for cancellation, refund, or compensation.
Compensation related to a delay may only be considered if it is exclusively attributable to a proven fault of One Kendama SARL and duly proven by the customer.
Shipping costs are indicated during the ordering process. One Kendama SARL reserves the right to modify shipping costs.
6. Right of return
6.1 Cancellation after shipment / refusal of delivery / return of an item
Any cancellation request made after shipment no longer constitutes a cancellation but a return of an item.
It is possible to submit a return request within 14 days of receiving the parcel.
In this case:
- return shipping costs are the customer's responsibility,
- the original shipping costs are not refunded,
- the product refund only takes place after the return has been received, provided that the products are new, unused, and returned in their original packaging, unopened and intact.
6.2 Unclaimed parcel
In the event that the customer does not receive the parcel, shipping and return costs remain the customer's responsibility.
6.3 Returns outside the right of withdrawal
Outside the legal right of withdrawal, any return is subject to prior acceptance by One Kendama SARL. The original shipping costs and return costs remain the customer's responsibility.
6.4 Legal right of withdrawal (EU customers)
In accordance with applicable European law, the customer has a 14-day right of withdrawal from receipt of the products, without justification.
To exercise this right, the customer must clearly notify their decision to withdraw in writing (email) within the given time frame.
In the event of a valid withdrawal:
- the price of the product is refunded,
- the original standard shipping costs are refunded,
- return costs remain the customer's responsibility.
The refund is made after receipt and inspection of the returned products in their original condition.
6.5 Exclusions
Personalized or used products, or products excluded by law (for hygiene reasons), are not eligible for the right of withdrawal.
7. Warranty and complaints
The customer is required to check the condition of the goods upon receipt. Any complaint regarding an apparent defect must be reported in writing within 5 days of receipt.
Defects resulting from misuse, normal wear and tear, or proper use that nevertheless causes the product to break or deteriorate (cracks, chips, dents) are not covered by the warranty and do not entitle the customer to a refund or exchange.
Once the complaint has been validated, One Kendama SARL will proceed with a replacement or the issuance of a credit note for manifest manufacturing defects.
The customer must check the condition of the goods upon receipt. Any complaint regarding an apparent defect must be reported in writing within 5 days.
Minor, non-substantial, or purely aesthetic defects, as well as natural variations related to the materials, do not constitute a defect within the legal meaning and cannot justify a refund, cancellation, or withdrawal outside the legal framework.
Defects resulting from misuse, normal wear and tear, or proper use resulting in breakage or deterioration are not covered by the warranty.
In the event of a manifest manufacturing defect rendering the product unfit for its normal use, One Kendama SARL will offer, in accordance with applicable legal provisions, a replacement, the issuance of a credit note, or any other appropriate compensation.
8. Data protection
The processing of personal data is governed by the privacy policy available on the website.
9. Liability
The liability of One Kendama SARL is limited to direct damages resulting from gross or intentional negligence. Any liability for indirect or consequential damages is excluded to the extent permitted by law.
10. Final provisions
The version of the Terms in effect at the time of the order shall prevail.
Should any provision of these Terms be declared invalid, the validity of the remaining provisions shall not be affected.
All intellectual property rights related to the website and to One Kendama products are reserved.
One Kendama SARL Terms of Service – December 2025 version